CONTACT US
Momentum, Inc.
Home Office:
2120 Market Street, Suite 100
Camp Hill, PA 17011
Phone: (717) 214-8000
Email: info@m-inc.com
Phone: (717) 214-8000 ext. 55
Email: mlinkinfo@m-inc.com
What are Performance Metrics?
Metrics are measurements. Performance Metrics generally focus on a quantitative assessment of gains in customer satisfaction, organizational performance, or workforce excellence.
Momentum's Methodology
Momentum will work with your organization to select metrics that give the greatest amount of information while using the least amount of resources required enabling you to report them in the most effective manner. Our consultants help you identify key elements of performance metrics that address the following:
- Alignment with Organizational Mission
- Quality of Product
- Timely Delivery
- Cost Reduction and/or Avoidance
- Cycle Time Reduction
- Customer Satisfaction
- Meeting Governmental or Regulatory Requirements
- Meeting Commitments
Momentum uses best practice knowledge to help your organization:
- Identify critical work processes and customer/product requirements
- Identify desired results
- Align desired results to customer requirements
- Develop SMART measurements for work processes or critical results
- Establish performance goals, standards, and/or benchmarks
- Report on established performance metrics