We improve the performance
of processes, people and technology.

Success Stories


Process Improvement

Process improvement success stories

Business Analysis Projects

Problem: A State environmental department has a robust information technology department that consists of multiple IT systems and was in need of a Project Management Methodology (PMM) consistent with the State and the Project Management Institute.

Solution: Momentum was contracted to establish a PMM. Reaping the benefits of this PMM, the department decided to reach out to Momentum, Inc. again to integrate a new resource class and best practice into their existing PMM and SDLC methodologies— business analyst.

In order to work with the department to integrate business analysis best practice, the State environmental department enlisted the help of four Momentum contracted business analysts to work alongside department business analysts on four distinct projects. The team was able to determine areas in need of process improvement. At the end of this work cycle, Momentum, Inc. provided a facilitated lessons learned session to the department. Stakeholders in attendance at this lessons learned were:

  • CIO
  • Momentum, Inc. Facilitators
  • Momentum, Inc. Consultants—BAs Assigned to Projects
  • Developers
  • Quality Assurance Analysts
  • Help Desk Technicians

Deliverables as a result of this engagement included the following:

  • As-Is Process Document—Multiple Projects
  • To-Be Process Document—Multiple Projects
  • Business Requirements—Multiple Projects
  • System Requirements—Multiple Projects
  • Requirements Traceability Matrix
  • Lessons Learned Facilitation
  • Lessons Learned Interview(s)
  • Lessons Learned Survey(s)
  • Lessons Learned Data Analysis
  • Business Analysis Mentoring
  • Options Analysis—Next Steps for Integrating the Business Analyst Into The Department

The State environmental department realized several benefits as a result of this project. Not only was the effort extremely solutions-driven, but conclusions were made to identify areas for process improvement. Following are a list of prioritized project benefits:

  • 95% Satisfaction After Lessons Learned Facilitation
  • Stakeholders Had Open Forum to Present Problems and Solutions
  • Stakeholders Received/Gave Feedback on Business Analysis Process
  • CIO Received Top 4 Issues List
  • Top 3 Business Analysis Templates were identified for Standardization

National Electronic Disease Surveillance System (NEDSS)

Problem: The NEDSS Project is a critical surveillance and bioterrorism system for the State. A State health organization needed a review of the existing state deliverables-based Statement of Work for the NEDSS RFP and to lead the development of detailed system requirements and a deliverables-based RFP.

Solution: Momentum developed a deliverables-based RFP that focused on the establishment of measurable tasks in the following areas:

  • Project Management
  • Transition Planning
  • Release Management
  • Training and Outreach
  • Support & Maintenance
  • Knowledge Transfer

Momentum's efforts included:

  • Review and validation of state standards, directives and mandates
  • Gathering, assembling and synthesizing data to allow for the refinement and clarification of NEDSS acquisition measurement and performance standards
  • Incorporating feedback from the stakeholders and administrative offices

Functional Analyst Support Services

Problem: A federal agency needed Functional Analyst support for the Supply Chain Management System (SCMS) project.

Solution: The Functional Analyst leads all planning and requirements meetings within the current SCMS development and in workgroup meetings to develop policy questions for future enhancements to SCMS. The Functional Analyst provides expertise to the project manager in preparing and delivering briefings to management/officers on SCMS objectives, performance, and accomplishments. The Functional Analyst provided by Momentum plays a key role in estimating budget/time needed to perform SCMS project objectives for all Function Analysts on the project. Other important roles include working closely with programming and database leads in researching cost effective Commercial Off-The Shelf (COTS) solutions for SCMS project requirements, and analyzing effectiveness of current technologies in meeting project needs. The Functional Analyst is also the lead role in performing quality assurance testing of the SCMS application, ensuring usability standards are met, and a growing focus on 508 compliance. Additional responsibilities include mentoring organic staff in the Functional Analyst role. Momentum manages functional requirements, mock-ups of new interfaces, logs/maintains a list of future requirements and is fully proficient in the technologies involved in the management of these tasks. In addition, Momentum is familiar with the quality analysis testing methodology and procedures needed for the rapidly evolving SCMS application.