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The Significance of Networking in the Wo...
Written by Alexandra Doncheva Imagine you and an equally talented counterpart are in contention for a job at a new compa...
Read MoreThe Importance of Giving Back...
Written by Tadd Allar Momentum recently participated in the Summer RISE initiative led by the Montgomery County Public S...
Read MoreCustomer Service for All: Omni-Channel C...
Traditionally, modern customer resource management (CRM) services in a public agency or government organizational enviro...
Read MoreCustomer Service for All: Supporting Cli...
Omnichannel, as opposed to multichannel approaches, are the newest trend in customer service. In multichannel approaches...
Read MoreWorld-Class Customer Service: 7 Key Metr...
World-class customer service balances the quality of support with quantifiable metrics. With the wealth of data availabl...
Read MoreAre You Preparing for Tomorrow?...
By Amy Townson One of my passions is helping the next generation of leaders prepare to take the reins. This may be helpi...
Read MoreA Leader’s Impact on Team Culture...
By Amy Townson I once walked into a client site and discovered that everyone was wearing a full suit – in the middle o...
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